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Pressmeddelande 13 december 2007 Addici sköter norsk-svensk kundtjänst i BorlängeDet irländska Loyaltybuild väljer serviceföretaget Addici som leverantör av kundtjänst i Norden. Loyaltybuilds huvudkunder i Norden är Coop Svergie med sitt MedMera-program och Coop Norges CoopHotellKupp. Addicis uppdrag är att ta hand om kundtjänst och hotellbokningar för både norska och svenska kunder i sitt call center i Borlänge. Dit kan över 3 miljoner medlemmar i Coops lojalitetsprogram vända sig när vill köpa minisemestrar – en medlemsförmån i deras Coop MedMera och Coop Norge. Rekrytering av svensk- och norsktalande personal pågår i Borlänge. Uppdraget startar den 17de december. För ytterligare information kontakta: Per Johansson, bid manager Addici 08-634 80 34 Heather O´Leary, marknadschef Loyaltybuild 353 (0)65 6845891 Om Addici: Addici är ledande inom företagsservice i Norden med 3 000 anställda på 62 orter. Vi levererar företagsservice inom fem områden: fastighet, kontor, säkerhet, inköp och kundtjänst. Företaget bildades i början av 2007 genom en sammanslagning av delar av Manpower Business Solutions och Synerco. Omsättningen 2007 beräknas bli 2,1 miljarder kronor. www.addici.com Om Loyaltybuild: Loyaltybuild är ett internationellt lojalitetsmarknadsbolag med huvudkontor i Irland. Företaget är partner med ledande konsumentvaruföretag i Europa och är specialister på att skapa lojalitetsprogram för deras varumärken och affärer. www.loyaltybuild.com Addici Named as Business Services Solution Provider for Irish Company Loyaltybuild Contract includes handling of hotel bookings and Customer Service for Swedish and Norwegian Customers Addici, the leading supplier of business service solutions within the Nordic region,today announced that Loyaltybuild, an Irish-based company, specialising in the creation of customer loyalty programmes for various retail brands in Europe, has appointed Addici as its solutions provider for its call centre requirements. Loyaltybuild’s major Nordic partners include Coop Sweden with its MedMera programme and Coop Norway’s CoopHotellKupp offering. Addici’s assignment will be to handle customer service requests and hotel bookings for both Norwegian and Swedish customers from its call centre site located in Borlange, Sweden. The call centre will field calls from Coop MedMera and CoopHotellKupp members (over 3 million combined) who purchase mini vacation trips – a value added benefit of their Coop MedMera and Coop Norway memberships. Recruitment of Swedish and Norwegian speaking staff to the Borlange site is currently under way. The assignment is due to start on December 17. For further information, please contact: Per Johansson, Bid Manager Addici + 46 (0)8 634 80 34 Heather O’Leary, Senior Marketing Executive, Loyaltybuild: + 353 (0)65 686 52 95 About Addici Addici is the leading supplier of business service solutions within the Nordic region, with over 3 000 employees in 62 different locations. We deliver business services within five areas: Real Estate, Workplaces, Purchasing & procurement, Security and Customer Service. The company was formed in the beginning of 2007, through a merge of a part of Manpower Business Solutions and Synerco. The turnover for 2007 is estimated to 2.1 billion SEK. About Loyaltybuild Loyaltybuild is an International Loyalty Marketing Company headquartered in Ireland. The company partners with leading companies across Europe, in a range of sectors, to deliver innovative customer Loyaltybuild programmes for their brands and businesses. Since 1999 Loyaltybuild branded programmes have generated over €1.5 billion in revenue for its partners, building sustainable customer loyalty programmes without any budget-draining investment. For more information, please visit Loyaltybuild online at www.Loyaltybuild.com. |
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